We deliver detailed, itemised product quotes as quickly as possible, typically within 1-3 business days, depending on complexity. For in-stock products, quotes are often turned around faster. If you need installation coordination through our sister company Infinite AV Solutions, we'll assess availability and scheduling during the consultation call. Tell us your deadline in the form, and we'll confirm whether we can meet it before you commit.

You're in control. TechOut specialises in product supply, so you can:

✅ Option 1: Buy equipment only (we'll recommend field-tested gear and you arrange your own installation)

✅ Option 2: Add installation via our sister company, Infinite AV Solutions (seamless handoff, no extra quoting hassle)

There's no pressure to bundle. Many corporate teams have in-house IT or preferred contractors; we're happy to supply the right gear and support your team with technical specs.

It won't unless you change the scope. Your quote is:

> Fixed and itemised (you know exactly what you're paying for)

> Valid for 30 days (no price creep or surprise escalations)

> Transparent about lead times (if a product has a long lead time, we'll flag it upfront)

The only time pricing changes is if you request changes (e.g., upgrade from a Logitech Rally Bar to a Sony camera system). Otherwise, what's in the quote is what you pay.

Here's the exact process:

1. You submit the form (takes ~60 seconds)

2. We call within 1 business day (usually the same day) to understand your needs

3. We deliver your quote usually in 1 business day via email

4. You review at your own pace with no follow-up pressure

5. If you approve, we will process your order and coordinate delivery (and installation, if requested)

6. If you're not ready, no problem, your quote stays valid for 30 days

You're in control at every step. No pushy follow-ups, no "limited time" tricks.

Yes—we specialise in it. TechOut recommends equipment that's been field-tested with:

> Microsoft Teams Rooms

> Zoom Rooms

> Google Meet

> Webex

> And most other enterprise conferencing platforms

During the consultation call, we'll confirm your platform and existing infrastructure (e.g., if you have a specific meeting room PC or BYOD setup). Every recommendation is tailored to ensure plug-and-play compatibility.

No problem. If you review the quote and realise:

> You need a different camera angle or microphone setup

> You want to add or remove rooms

> Budget constraints require a more cost-effective option

Just reply to the quote email or call us. We'll revise it within 24 hours (usually the same day). We'd rather get it right than rush you into the wrong solution.

Equipment: All products come with manufacturer warranties (typically 1-3 years, depending on brand). We provide full warranty documentation with your order.

Installation (if you choose it): Infinite AV Solutions offers a 12-month workmanship warranty on all installations, plus optional maintenance agreements (quarterly or biannual health checks).

Ongoing support: You'll have direct access to the team that recommended your equipment. If something breaks or you need help, you're not routed to a call centre; you talk to someone who knows your exact setup.

We serve all of NSW, including regional areas. However:

> Metro Sydney & surrounds: Site visits are included at no charge

> Regional NSW: We can conduct remote assessments (via photos/video call) or arrange site visits (travel costs apply, quoted upfront)

During the consultation call, we'll confirm your location and recommend the best approach.

Yes, for installations. Infinite AV Solutions regularly schedules after-hours or weekend installations for:

> Corporate fit-outs with tight deadlines

> Live office environments where daytime work disrupts operations

After-hours work is quoted separately (we'll flag it upfront in your quote). Consultations and quotes are typically handled during business hours (Mon-Fri, 9 am-5 pm), but we can accommodate urgent requests. Just mention it when you submit the form.